Help Centre
Frequently Asked Questions
Quick answers about our products, ordering, delivery and returns.
Orders & Delivery
Ordering
Add products to your cart and go to checkout, or use "Order on WhatsApp" in the cart to send us your order directly. We then contact you to confirm it.
Water based products come in Drum and Gallon sizes, and some also in Quarter. Oil based products come in Gallon and Quarter sizes, and some also in Tinlet. Each product page shows the sizes and prices for that product.
It depends on your location and order size. We confirm the charge and delivery time with you before dispatch. See shipping and delivery.
Unopened, unused paint in its original sealed condition can be returned within 14 days of delivery with proof of purchase. Opened cans and custom-tinted colours cannot be returned. Full details are in our refund policy.
Inspect your delivery straight away and contact us within 48 hours with your order number and photographs. We will arrange a replacement or refund for valid shipping damage or manufacturing defects.
Products & Colours
Products
Yes. All our products are environmentally friendly, lead-free and low in VOC.
Yes. Our products are fully tintable, so we can create the colour you have in mind, alongside our curated pre-mixed options.
Browse the shade cards. Screen colours are approximate, so always check a shade card or sample before buying.
It depends on your room size, the number of coats and the product you choose. Contact us or ask your nearest dealer for an estimate.
Our water based range covers wall emulsions, primers, texture finish and filler putties for walls and ceilings. Our oil based range covers enamels, varnish, undercoat, aluminium silver and red oxide primer for wood and metal.
Usually, yes. Filler putty levels cracks and dents, and primer seals the surface so the top coat adheres and covers evenly. See the painting guide for the full sequence.
Yes. We offer technical specifications, product advice on surface preparation and application, and professional colour consultations. Contact us to book one.
Fill in the application on our become a dealer page and our team will contact you.
Still Have Questions?